FAQs

Why choose to buy on the independent station, and what is the difference between it and Amazon, Walmart and other platforms?
As a well-known brand in the field of power tools, we have official stores on Amazon, Walmart, TikTok and other platforms. The independent station can not only provide you with more favorable exclusive discounts and exclusive new product launches, but also enjoy more personalized pre-sales consultation and after-sales guarantee, so that you can have a purer and more intimate shopping experience.
How long is the product warranty? How to apply for after-sales service?
As an industry-leading brand, we are confident in the quality of our products. All power tools provide an extra-long warranty of 1-3 years (specific details are subject to the product details page). Whether you buy on the independent station or other platforms, if you encounter quality problems, you can submit an application through the "After-sales Service" entrance of the official website, upload a video or photo of the fault, and the brand after-sales team will respond within 24 hours, providing free repairs, replacement of accessories or whole machine replacement services.
How long after purchase will it be shipped? What logistics methods are supported?
Within 24 hours after the order is paid, we will ship from the brand's exclusive warehouse. Relying on the in-depth cooperation with international express delivery companies such as AMAZON, DHL, and FedEx, we support full logistics tracking. Remote areas or large items may require an additional 3-5 working days to ensure that you receive your favorite products as soon as possible.
Does the use of the product require special skills? Are operation instructions provided?
Adhering to the brand's concept of "making professional tools easier to use", all products are equipped with graphic instructions, and the operation interface design is ergonomic. You can also get more teaching resources through the "User Guide" section of the official website. If you still have questions, feel free to contact online customer service or call the brand's after-sales hotline for one-to-one guidance services.
Does international transportation include tariffs?
We provide tax-inclusive free shipping services for most areas (except for some countries/regions). Before placing an order, you can check the estimated taxes and fees by postal code. The actual taxes and fees are determined by the local customs. If there are any differences, the brand's professional team will assist in handling the whole process, so that you can shop without worries.
Can I return the product if I am not satisfied with it?
The brand promises 30 days of unconditional return and exchange (the product and packaging must be kept intact). Whether you purchase on an independent website or other platforms, you will be responsible for the shipping costs if you return the product due to non-quality issues. After a successful return, the payment will be returned to you within 3-5 working days to protect your shopping rights.
How to check the order status?
After placing an order, you will receive an official confirmation email from the brand. Click the tracking link in the email, or log in to the "My Order" page of your account to view the logistics progress and estimated delivery time in real time. If you encounter any abnormalities, please contact customer service at any time to follow up for you.
Is there an offline experience store?
At present, we mainly sell online, and there are official stores available on major e-commerce platforms. At the same time, the independent website provides 360° product details display and virtual trial functions to help you understand the product in all aspects. In the future, the brand plans to set up offline experience cooperation stores. Welcome to subscribe to brand emails to get the latest updates.