Start A Reyurn
Start a Return
Need to return an item? We're here to make the process simple and hassle-free. Follow the steps below to initiate your return.
Our Return Policy
If you are not entirely satisfied with your purchase, we're here to help. If you don't absolutely love your new items, send them back within 45 days from your order date for a refund or a store credit using our prepaid return shipping labels.
If an item in your order arrives damaged or defective, please press the Quality Guarantee option below and our team will assist you with replacing or crediting the damaged items.
45-Day Returns
Return any item within 45 days of delivery for a full refund or exchange.
Prepaid Shipping
We provide prepaid return labels for your convenience.
24/7 Support
Our customer support team is available to assist you with any questions.
Initiate Your Return
Standard Returns
- Items must be unused and in original packaging
- Include all original accessories and parts
- Returns processed within 3-5 business days after receipt
Quality Guarantee
- Free replacements for damaged/defective items
- Priority processing for quality claims
- Contact our support team for immediate assistance
Need Help?
Our customer support team is available 24/7 to assist you with any questions or concerns about your return.
Call Us
1-800-TOOL-EMP (1-800-866-5367)
Mon-Fri, 9AM-6PM EST
Email Us
support@toolempire.com
We'll reply within 24 hours
Chat Online
Click the chat icon below
Available 24/7
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